When in the military and addressed by a superior officer, the only real response to any "request" is simply- "Yes Sir!".
What great customer service! No argument. No compromise. No hesitation on whether you'll do it, but immediate action on how to do it. The officer is always right.
The customer is also always right. For the month of March. I will be sharing the thoughts I am giving to a group of employees to help them discover what customer service is about and how to achieve it.
Sounds good?
I said, SOUNDS GOOD??!
SIR. YES SIR!
That's better.
Ask a man a question, he'll give you an answer; Give that man a Blog and he'll spew for the rest of his life.
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