Have you ever noticed that life is just not fair, or is it just me? Chances are today, something will happen to you that just isn't right. What are you going to do about it? My suggestion, and my writing over the next four days will be about how to be "cool" when things are not the way we want them.
O- think of OPTIONS. So if you have calmed yourself and are now open to new ideas, think of some different options instead of the obvious.
My family and I like to go camping, and we have our favorite place to go. One time we were faced with the fact our new tent would not fit in the site we loved so much. We decided to go a day earlier, get up to the campground early and have our pick of the "other" sites.
What ended up happening is that we found a site that fit our tent and that we loved even more! Of course we are now attached to that site, but it was the need that generated the search, and ultimately better results.
Now that was a simpleton situation, but in other cases, what if you took away the option of yelling and screaming, found yourself calm and open minded...are you more or less likely to talk to someone(an employee, a spouse, a child, a fellow driver) as opposed to flying off the handle?
And why should you care? Why extend courtesy to someone who doesn't deserve it? Why be the "better' person? Why stay in control? As the General put it...
"You can't help someone get up a hill without getting closer to the top yourself". H. Norman Schwarzkopf
You do it for yourself.