Yes Sir!: Ask

There are many ways to measure a person's or group customer service, but the number one way is to ask the customer.

Just ask: "Is there anything I can do for you?"

The answer to that question will tell you volumes of information. It's important to watch the attitude in which the answer is given.

Empathic "No!": You probably are not doing so well. They don't want to do any further business with you. Don't be afraid to ask why not. It may be tough, but if they continue to talk to you and you continue to listen and help, you might get them back to your side.

Timid "no"- There may be something but you either have exceeded their expectations so much they are embarrassed to ask for more or you have done so poorly they are afraid to ask for more, but they really need to. Either way- you get a chance to improve your standing. You can go over the top by insisting to help more, or know that you have a chance to still help that person. The important thing is that you need to be the one who insists on doing more.

"Yes" with attitude: You're in trouble, but you will probably be told why they have an attitude. But like before, you do get a chance to fix it. Just know you are on an uphill battle.

"Yes" with enthusiasm or sign of great relief: These people are in the palm of your hand. Serve them up and they are yours. They want to do business with you. If you deliver, they are yours!

Timid "Yes": They are either shy about asking or they are afraid about asking you. Same as a timid no- here's your chance- do it well.

"I don't know" or "maybe later": They might not know what they want and what to ask for because of a couple of reasons. They are wondering if you are the right person to ask or they are afraid to overwhelm you right then. Either way assure them that whatever they need, you'll help. Even if you don't know the answer, commit to find it for them.

Of course the best answer is: "No, not right now. You have been wonderful! But when I need something else, you will be the first one I'll ask!"

You see, in all these scenarios, the objective is to make them want to do business with you because...WHEN THEY WANT TO DO BUSINESS WITH YOU, YOU WIN!!!!