Yes Sir!: Spring is Sprung

Today is the first day of spring, or so we are told. Here at the house we had snow yesterday, snow tomorrow, and again next week. We are expecting a 60 degree day over the weekend, but we'll believe it when we see it.

Even with the snow, the calendar doesn't lie. It is late March and although there is a number of snow storms headed our way ( Some as late as early May), we will be heating up towards summer. It is Spring.

If one wants a healthy lawn and plants over the summer, now is the time to prepare for it. Plant feeding, aeration, overseeding: it all has to be done in the spring, regardless of the snow, and temperature. If you wait until it's hot, it's too late and you'll fight to keep you plants alive during the dog days of summer. Besides, at that point you should be lounging in the pool, not fertilizing the lawn!

A little preparation can go a long way. So it goes in most things and especially customer service. If you do not prepare yourself, you will get rattled. You have to have your goal in mind in order to achieve it. (Where have I heard that before?? Steering??) If you have it set in your mind that your goal is to serve, an angry customer is more easily handled. If you have decided not to take anything personal, you won't. The problem can be more easily dealt with and handled properly.

So plant now the seeds of service. Commit to yourself that you are ready to handle any problem, deflect any insult, and smile all the way through it, before the dog days of customer service hit! So when they hit, it's like a swim in the pool!