Along with preparation and scheduling, anticipation is another way of winning over customers. When you see a problem or need a head of time, and either take care of it or start planning for it- you look like the hero and they will love you.
Everybody is busy nowadays. I don't know why, but we are. When someone else is looking out for you- it's a welcomed relief. We are pounded daily with problems and when someone else eliminates one or provides the solution- we love that person!
Anticipate customer's problems or future needs. Offer solutions, offer alternatives, and/or have ideas. These all help our customers and they make it so we are the first ones they think of when they need help. And if I say it one more time you might scream, but...
When they WANT to do business with you, YOU WIN!
Ask a man a question, he'll give you an answer; Give that man a Blog and he'll spew for the rest of his life.
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